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Help Paying Your Bill


Pay Your Bill

Financial assistance, payment plans and discounts for medical bills

We understand that hospital care can be expensive and is often unexpected. If you don’t have insurance or have difficulty paying for medical costs, San Antonio Regional Hospital (SARH) has options that may help. Learn more below about options and policies that may apply to your specific situation.

Types of financial help


Your options may include:

  • Financial assistance (charity care): For patients without insurance who earn less than 300% of the federal poverty level, we will fully forgive the entire bill. 
  • Discounted payment: For patients who earn more than 300% of the federal poverty level, we will forgive a portion of your bill. SARH will not bill qualified patients for emergency or other medically necessary care more than the amount we generally bill patients having Medicare coverage.
  • Self-pay program: Discounted bills to all uninsured patients, regardless of income level
  • Payment plans: Interest-free, extended-payment plans 

We make every effort to identify patients who may benefit from financial assistance as soon as possible and provide counseling and language interpretation when needed. We offer free services for people with disabilities, such as documents in braille, large print or audio. Call 909.980.9511 for questions.

On the website, you can Open our Accessibility Menu to make the text bigger and select other settings such as increasing the text spacing, changing the contrast and using a screen reader. 

In addition, we will not apply wage garnishment or liens on primary residences as a way of collecting unpaid hospital bills. We will not charge patients qualified for financial assistance more than SARH’s discounted financial assistance amount.

How to apply

To see if you qualify for financial assistance, complete a financial assistance application. We will evaluate the options you are eligible for based on your specific financial situation. For assistance in completing an application or for additional information on financial assistance, please call 909.980.9511.

Download and print an application below. Complete and mail or email the application and documents.

Request an application by calling 909.980.9511 or visiting a SARH admitting department.

Mail the application to:  
999 San Bernardino Road 
Attn: Patient Financial Services
Upland, CA 91786

Email the application: [email protected]

The Hospital Bill Complaint Program is a state program, which reviews decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you many file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.

Financial assistance documents

Learn more about our financial assistance programs. You can view, print and download the documents below.

LanguageFinancial Assistance ApplicationPolicy SummaryFinancial Assistance Policy

English

Patient Financial Assistance Application (PDF, 112 KB)

SARH Financial Assistance Notice and Policy Plain Language Summary (PDF, 158 KB)

Policy: Patient Financial Assistance, Full (FAP) (PDF, 257 KB)

Financial Assistance Policy - 2023 Addendum (PDF, 413 KB)

Spanish (Español)

Solicitud de asistencia financiera (PDF, 208 KB)

Resumen de Asistencia Financie (PDF, 218 KB)

Política de Asistencia Financiera (PDF, 298 KB)

Addenda Política de Asistencia Financiera 2023 (PDF, 414 KB)

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